Shipping policy

SHIPPING AND PICKUP POLICY

PROCESSING TIME

Most custom orders require 7–14 business days for production before shipping. Business days do not include weekends or holidays. Large, bulk, embroidered, laser-engraved, tufted, or highly detailed orders may require additional time. Any different processing time will be stated on the product page or communicated before production begins.

Processing begins after payment has been received and all required customization details, artwork, and proof approvals have been provided. Delays in customer responses or proof approval will extend the completion date.

SHIPPING

Standard shipping normally takes approximately 3–5 business days after production is complete. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Tracking information will be emailed when an order ships. A shipping label being created does not necessarily mean the carrier has received the package yet.

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee address changes after an order has entered production or been shipped. Additional shipping charges caused by an incorrect or incomplete address are the customer’s responsibility.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows unusual delays or a package arrives damaged, contact untappedinnovations@gmail.com as soon as possible with your order number and photographs when applicable. We will help investigate the shipment and submit a carrier claim when eligible.

Orders marked delivered by the carrier will be reviewed individually. Customers should first check the delivery area, household members, neighbors, and the carrier. Replacement or refund decisions will be made after the carrier investigation is completed.

LOCAL PICKUP

Local pickup is available by appointment in Casa Grande, Arizona. Customers will receive an email when the order is ready. Please do not arrive before receiving the ready-for-pickup notification.

Pickup orders must be collected within 14 calendar days unless other arrangements are approved. Orders not collected within that period may require rescheduling. Orders left for more than 30 days without communication may be considered abandoned and are not eligible for a refund.

RUSH AND EXPEDITED ORDERS

Faster shipping does not shorten production time. Rush production is available only when confirmed by Untapped Innovations before purchase and may require an additional fee. Purchasing expedited shipping without prior approval does not guarantee an earlier production date.

OVERSIZED AND SPECIALTY ITEMS

Rugs, large signs, bulk orders, and other oversized products may require separate shipping charges. If the amount collected at checkout does not cover an unusual or oversized shipment, we will contact the customer with available shipping or pickup options before fulfillment.