Refund policy

RETURN, REFUND, AND CANCELLATION POLICY

Because many Untapped Innovations products are custom-made or personalized, custom and personalized orders are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged or we made an error.

Cancellations may be requested within 24 hours of purchase. A cancellation is not guaranteed if design work, material ordering, or production has already begun. Design, setup, and digitizing fees are nonrefundable once work has started.

Customers are responsible for reviewing and approving all names, dates, spelling, colors, sizes, placement, and other customization details. We are not responsible for errors contained in information or artwork submitted or approved by the customer. If Untapped Innovations makes an error that differs from the approved order, we will repair, replace, or refund the affected item at our discretion.

Non-personalized, ready-to-ship items may be returned within 14 days of delivery if they are unused, unworn, unwashed, and in their original condition. Customers are responsible for return shipping unless the item arrived damaged or incorrect. Original shipping charges are nonrefundable.

To report a damaged or incorrect order, contact untappedinnovations@gmail.com within three calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping damage. Do not discard the item or packaging until the claim has been reviewed.

Items showing normal wear, improper washing, misuse, accidental damage, or damage occurring after delivery are not eligible for replacement or refund. Minor differences in color, placement, or appearance may occur between digital previews and handmade finished products and are not considered defects.

Approved refunds are issued to the original payment method. Processing times depend on the customer’s bank or payment provider.